SHIPPING & RETURNS
Shipping
The cost for UK standard shipping is £3.95 with a Royal Mail 48 hours standard service and please allow 5 working days to receive your order. You can also choose standard Royal Mail 1st class shipping for a 3 days service or a Next Day service to guarantee next business day delivery for orders before 12 noon.
For our International customers there are a range of services to choose from. Our International economy service is with Royal Mail and the International Express service is with DHL. Taxes and duty for the country of destination are not included in International shipping.
Returns
Returns are accepted within 14 days. Please email roanne@roanneorlebardesigns as soon as possible to notify us of the intention to return and we will advise on the process.
Monogrammed pieces are made to order, and therefore bespoke, returns are not accepted unless the item is incorrect. Please notify us of any error within 5 working days of receiving the item. If you discover that any product bought from Roanne Orlebar Designs is faulty we will of course repair, replace or refund you in full for the order. Refunds on faulty products are limited to 30 days after purchase.
Quality
Beautifully made from the best quality natural fabric
Small Business
We are grateful for every order.
Personalisation
We lovingly sew all monograms from our London studio with special natural fibre embroidery thread.
Gift Wrapping
We gift wrap each order and you can include a hand written note - add your message on the checkout page.